FAQ

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Popular Questions

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.Can someone collect my prepaid package on my behalf?

Yes, please ensure your representative has the tracking number and a signed copy of your ID.My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.If I prepaid for my item, can I still return it?

Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

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